FRESH FLOWER DELIVERY & PICK UP

Which areas do you deliver to?

We deliver fresh flowers to the following neighbourhoods: Parksville, Qualicum Beach, Errington, Coombs, Nanoose Bay, Lantzville and North Nanaimo. Delivery fees vary and are calculated upon checkout. 

What happens if I cannot pick up during the time I requested?

If you need to change your pickup time, please let us know at least 2 days in advance, and we’ll do our best to accommodate you. If your order isn’t picked up within 24 hours of your scheduled pickup time, it will be considered forfeited. Because our flowers are fresh and perishable, we’re unable to offer refunds for missed pickups.

What if the recipient is not home?

All deliveries are carefully packaged with water to help keep flowers fresh, and may be left with reception, a concierge, or in another safe location if the recipient is unavailable. Once delivered, responsibility for the flowers transfers to the recipient; if delivery cannot be completed due to an incorrect address, lack of access, or no safe location, a redelivery fee may apply.

SHIPPING

When will my order be shipped? 

In-stock orders are shipped within the week they’re placed, while orders placed Friday–Sunday will ship the following week. Pre-order shipping dates are listed on each product page. Once your order is with the carrier, delivery timelines are outside of our control. If carriers experience delays, please allow 7–15 business days for your package to arrive.

Where do you ship?

We offer shipping across Canada for seeds, bulbs, tubers, corms, and non-perishable items such as giftware and vases. Fresh flowers are not available for shipping. 

FLOWER CARE & LONGEVITY

How do I take care of my flowers? 

Unwrap your flowers and trim the stems at a 45° angle. Place them in a vase ¾ full of fresh, cool water and change the water every 1–2 days while keeping flowers away from heat, direct sunlight, drafts and fresh produce.

How long will my flowers last?

Our flowers are cut fresh from the field and typically last 5–7 days, with some varieties lasting up to two weeks!

FLOWERS & SUBSTITUTIONS

Will my arrangement look exactly like in the photo?

Our designs are seasonal and made with whatever is looking freshest in the field, so the exact blooms may vary. We’ll always keep the same overall feel and style, and may make a few substitutions along the way.

SERVICES

Do you offer business flower subscriptions?

Yes! Some businesses opt in with our seasonal subscription which is our Flower Club. Looking for something a little different, or need delivery? Send us a note through our contact form and we’ll be in touch!

RETURNS AND REFUNDS

Do you accept returns? 

Return eligibility varies by item. Please see our refund policy for further details.

What if there’s an issue with my order? 

Please contact us within 24 hours for fresh flowers or 48 hours for live plants. Make sure to send us photos so we can take a look and make it right.

GIFT CARDS

Do you offer gift cards? 

Yes! We call them our Sunshine Cards ☀️ Available online as a digital gift card, they’re the perfect little something for flower lovers. Gift cards are final sale and cannot be returned or redeemed for cash.